Which skill is crucial for a security guard when dealing with conflict?

Negotiation and communication skills are essential for a security guard when navigating conflict situations. These skills enable a guard to effectively de-escalate tense scenarios by fostering understanding and cooperation among involved parties. A guard with strong communication abilities can clearly convey the situation's details, listen to the concerns of others, and work towards a peaceful resolution.

Conversely, approaches such as authoritative shouting can escalate conflicts rather than resolve them, leading to heightened tensions and potential violence. Avoiding the situation altogether may leave problems unaddressed, allowing conflicts to worsen. While technical proficiency in surveillance is valuable for monitoring and awareness, it doesn’t directly assist in conflict resolution. Thus, effective negotiation and communication remain the foundational skills necessary for managing conflict professionally and safely.