Maryland Security Guard Practice Exam

What should a guard do if they encounter a hostile individual?

1. Approach the individual aggressively

2. Maintain a safe distance and attempt to de-escalate

3. Call for backup and wait

4. Leave the area immediately

The correct answer is: Maintain a safe distance and attempt to de-escalate

Maintaining a safe distance and attempting to de-escalate is the most appropriate response when encountering a hostile individual. This approach prioritizes the guard's safety while also addressing the situation in a calm and measured manner. De-escalation techniques can include using a calm tone of voice, active listening, and showing empathy, which can help diffuse tension and reduce the likelihood of a confrontation. By keeping a safe distance, the guard minimizes the risk of physical harm. Engaging aggressively or confrontationally could provoke the individual further, potentially escalating the situation. While calling for backup can be an important step in certain scenarios, attempting to handle the situation calmly and professionally is often more effective in defusing hostility. Leaving the area entirely might not address the issue at hand and could allow the situation to escalate further without intervention.